Frequently Asked Questions - FAQs

Ordering directly from us guarantees you get full value for your money. National floral websites take a large portion of what you pay as fees, leaving less for the actual flowers. When you buy local, you get fresher stems, fuller arrangements, and direct communication with the designer creating your piece. No middlemen. No cut corners.

Our shop manager/ lead designer earned numerous awards early in her career and has brought nearly 37 years experience as a master designer to Greensburg. With 26 years in the retail floral industry, her background spans all mediums of floral design -- fresh, silk, and dried arrangements -- along with traditional and contemporary design, floral history, seasonal sourcing, funeral, sympathy, and wedding etiquette, and custom event work. With decades of real-world experience, she understands not only how flowers look, but how they perform, how they hold up, and how they should be constructed for each specific occasion. It's not just designing -- it's engineering, done with purpose and care for the people receiving it.

Yes. Most orders place before our daily cutoff quality for same-day delivery in Greensburg. We also deliver regularly to Westport, Osgood, Napoleon, Sunman, Batesville, Oldenburg, Clarksburg, Milroy, Andersonville, Rushville, St. Paul, Shelbyville, Waldron, and Hope with occasional deliveries to funeral homes in North Vernon and Columbus. Funeral and sympathy pieces are always prioritized to meet visitation and service times.

Yes! Any arrangement on our website can be customized to your preferred colors or specific flowers. As long as the flowers you request are in season or available through our suppliers; we will make every effort to create your arrangement just like the photo -- or redesign it in the color palette or flower varieties you prefer. If something is unavailable, we'll recommend the closest high-quality alternative to maintain the overall look and feel of your design.

In most cases, yes! We design every order to match the photo as closely as possible. If a specific flower or color isn't available, we make minimal substitutions while keeping the overall style, shape and feel of the arrangement exactly the same. If an arrangement requires major substitutions, we will contact you before designing it. If it's only one or two small changes, we use our best judgment to keep the design consistent with what you chose. Our goal is always: same look, same impact, same quality.

Choosing the right piece depends on several factors -- your relationship to the family, the tone of the service, and even traditions that surround the person who passed. Some families prefer classic, traditional funeral etiquette with standing sprays or formal baskets. Others, especially in more modern or younger celebrations of life, may choose a more personal theme, from tributes to hobbies and interests, music, or inspired colors and styles. Common and meaningful options include standing sprays, traditional baskets, plants, dish-garden planters, and keepsake tributes such as lanterns, angels, windchimes, or memorial throws. Each has a specific purpose and placement within the service. If you're unsure what's appropriate, we guide you through every step so your tribute matches the family's style, respects the occasion, and reflects your relationship in a thoughtful and meaningful way.

Yes. This is one of our specialties. Funeral and sympathy etiquette can feel confusing, especially when every family honors their loved one differently. We help you understand what pieces are traditionally sent by immediate family, extended family, coworkers, friends, church groups, and organizations. We can explain how each item is used at the service -- where standing sprays are placed, how traditional baskets are arranged, what keepsakes are typically displayed, and which tributes are most meaningful depending on your relationship to the family. We also walk you through modern trends, including celebrations of life, themed services, younger memorials, and non-traditional displays. Whether the service is deeply traditional or completely personalized, we guide you toward and arrangement that is respectful, appropriate, and sincerely fitting.

Yes! We deliver to all churches, funeral home, hospitals, assisted living communities, nursing homes, and other health care facilities in Greensburg, and the surrounding areas. We offer a special delivery rate for funeral services, hospital patients, and residents of nursing or assisted living facilities. Deliveries to staff or business offices are subject to our standard delivery fee. All orders are coordinated with the facility to ensure proper timing and accurate placement.

Yes. Before checkout, you'll see and Add-Ons section where you can include chocolates, balloons, plush animals, jewelry or other items we may have available. Our sympathy section also offers picks of ceramic angels, crosses and other keepsake items that may be incorporated into your arrangement or placed with your arrangement at time of delivery.

Aspen Tower Florist is a true locally owned Greensburg shop backed by nearly 37 years of professional floral design experience. Our designers create every arrangement with precision, craftsmanship, and deep knowledge of seasonal sourcing and floral etiquette. We focus on quality, not templates. That means florist-grade stems, proper mechanics, and arrangements to be full, balanced, and long-lasting. Whether it's traditional funeral work, contemporary design, or a personalized bouquet, each piece is designed with intention -- not mass produced shortcuts. Customers choose Aspen Tower Florist because they want real expertise, clear communication, and dependable local delivery. When you order from us, your arrangement is designed, handled, and delivered by a professional team that stands behind our work. Experience matters. Construction matters. Knowledge matters. That's the difference.